Customer Support Specialist

Website Veo

THIS IS US
Veo Technologies will be opening a new office in Miami, Florida in the beginning of 2021.

Veo is the world’s leading AI-powered sports camera company. Our innovative and fully automatic camera solution enables sports teams to record their matches and training sessions without the need for a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels – a privilege that used to be only for the few. More than 4000 sports teams in +60 countries use Veo and the number is growing rapidly.

In Veo, we love to see talent grow. On the field. And in our offices around the world. Our diverse staff brings vast experience from the local tech scene, startup community, and grassroots sports clubs.

Growing as fast as we do in Veo also means that every day is different and exciting and very challenging, both in the front line and in the back office.

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Support Team in Miami, Florida. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

Responsibilities

  • Respond to customer requests in a clear and comprehensive manner.
  • Communicate the feedback from customers to our product and development team.
  • Help to maintain our support site and internal knowledge base.

Preferred qualifications

You will become a key person in ensuring the satisfaction and success of our customers, and we expect the following qualifications:

  • Experience in customer-facing roles.
  • Excellent written communication skills.
  • Genuine desire to help people and make them succeed.
  • Solution-oriented mindset and a structured approach to work.
  • Familiarity with customer service tools is helpful.
  • Interest in sports.

Welcome on board!

Veo Technologies HQ is in Copenhagen, Denmark but we will be opening our Miami, Florida office in the beginning for 2021.

Though most of us have a passion for sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fueled by our love of technology, desire to make a mark, and positive energy across our civilization.

To apply for this job please visit veo-technologies-jobs.personio.de.