Member Services Coordinator

Website Commonwealth Golf Club


Commonwealth Golf Club, one of the premier Golf Clubs in the Melbourne Sandbelt region in Oakleigh South, is looking for a full time Member Services Coordinator.

Reporting to the Membership and Communications Manager, this role requires a passion for excellent customer service, high level administration and computer skills, a knowledge of current communications practices and tools, and a warm, welcoming personality. The Member Services Coordinator is the first point of contact for current and prospective members, both by phone and in person, so needs to be comfortable communicating with a wide range of people.

Key responsibilities for this position will include:

  • Administer the full new member application process.
  • Respond to all membership enquiries in a timely manner, from both current members and prospective new members.
  • Ensure membership database is accurate and up to date at all times.
  • Assist in creating and executing content and communication plans across email, website and social media.
  • Assist in organising specific member events.
  • Ensure a high level of customer services is offered at all times.

A unique opportunity awaits the right person to join a close-knit team that thrives in a Member focused environment. To be considered for this role, candidates must possess the following:

Experience and Knowledge:

  • Over 5 years experience in a front facing customer service role.
  • Experience using a membership/customer database.
  • Knowledge of current communication tools (ie: email platform, WordPress website, social media)
  • High level of computer skills across the Microsoft suite of programs.
  • Excellent written and verbal communication skills.

Skills and Personal Attributes:

  • Friendly, positive and professional demeanour.
  • Ability to work independently and as part of a small team.
  • Organised with a high level of attention to detail.
  • Ability to quickly learn new computer programs.
  • Ability to deliver tasks accurately and on time.
  • Punctual, reliable and well presented.

Hours of work are Tuesday-Saturday 9am-5pm. On site car parking is available.

A remuneration package will reflect the position description and the successful candidate’s qualifications and experience.

Application Instruction

To apply, please submit your resume and cover letter which outlines your relevant experience by 5pm on Monday 30 November 2020. Send your application to

Only those selected for interview will be contacted.

To apply for this job please visit