Research Coordinator & Junior Researcher

Mission

• Serve as the special point of contact for all information requests sent to the Olympic Studies Centre (OSC).
• Help to develop and disseminate Olympic knowledge through research work for internal and external clients.

Main responsibilities

• Serve as the single entry point for all information and research requests sent by internal and external clients to the Olympic Studies Centre:
  • Manage the receipt and follow-up of internal and external client requests; assess their importance and the priority to be assigned to them.
  • Forward client requests to the various OSC units based on their corresponding business expertise.
• Coordinate the follow-up of information requests with the OSC experts:
  • Oversee the recording and follow-up of requests and correspondence in the request management tool.
  • Coordinate the contributions of staff members from the OSC and other IOC departments in order to produce answers.
  • Ensure the quality control of answers and contributions before these are sent to clients.
  • Ensure the added value of the information and resources provided to clients.
• Conduct research and fulfil information requests and assignments:
  • Handle information requests using the range of information material available (FAQ, core texts, olympic.org documents and pages, etc.).
  • Conduct research by analysing and selecting information, then draft the answers to send to clients.
  • Take part in research or assignments as required, in cooperation with the other researchers.
• Help to improve existing content or create new content in response to clients’ needs:
  • Propose new, relevant topics with a view to developing the FAQ section on the website or other content managed by the team, based on the analysis of frequently received requests or the information available.
  • Suggest and develop corrective measures to continually improve the presentation and content of knowledge databases.
  • Help to produce new content or update existing content.

Training, language and IT competences 

• University degree or equivalent training in information/documentation.
• Good knowledge of the Olympic Movement and sport in general.
• At least three years’ experience in a documentation or specialist research centre, or in a position in a similar international environment.
• Bilingual French and English. Knowledge of other languages (particularly German or Spanish) is highly valued.
• Very strong command of the corporate and office software (Microsoft Office: SharePoint, Word, Excel, PowerPoint and Outlook).
• Excellent general knowledge