Website The International Olympic Committee
- Serve as the special point of contact for all information requests sent to the Olympic Studies Centre (OSC).
- Help to develop and disseminate Olympic knowledge through research work for internal and external clients.
- Serve as the single entry point for all information and research requests sent by internal and external clients to the Olympic Studies Centre:
- Manage the receipt and follow-up of internal and external client requests; assess their importance and the priority to be assigned to them.
- Forward client requests to the various OSC units based on their corresponding business expertise.
- Coordinate the follow-up of information requests with the OSC experts:
- Oversee the recording and follow-up of requests and correspondence in the request management tool.
- Coordinate the contributions of staff members from the OSC and other IOC departments in order to produce answers.
- Ensure the quality control of answers and contributions before these are sent to clients.
- Ensure the added value of the information and resources provided to clients.
- Conduct research and fulfil information requests and assignments:
- Handle information requests using the range of information material available (FAQ, core texts, olympic.org documents and pages, etc.).
- Conduct research by analysing and selecting information, then draft the answers to send to clients.
- Take part in research or assignments as required, in cooperation with the other researchers.
- Help to improve existing content or create new content in response to clients’ needs:
- Propose new, relevant topics with a view to developing the FAQ section on the website or other content managed by the team, based on the analysis of frequently received requests or the information available.
- Suggest and develop corrective measures to continually improve the presentation and content of knowledge databases.
- Help to produce new content or update existing content.
Training, language and IT competences
- University degree or equivalent training in information/documentation.
- Good knowledge of the Olympic Movement and sport in general.
- At least three years’ experience in a documentation or specialist research centre, or in a position in a similar international environment.
- Bilingual French and English. Knowledge of other languages (particularly German or Spanish) is highly valued.
- Very strong command of the corporate and office software (Microsoft Office: SharePoint, Word, Excel, PowerPoint and Outlook).
- Excellent general knowledge
To apply for this job please visit career2.successfactors.eu.